FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What COVID-19 health security measures have been taken at the ICON Casona 1900?

    At the ICON Casona 1900 we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • Is the ICON Casona 1900 a pet friendly hotel that allows the accommodation of pets?

    Yes, the ICON Casona 1900 is a pet friendly hotel in Madrid that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the ICON Casona 1900 once I have checked out?

    Yes, the ICON Casona 1900 allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What are the check-in and check-out times at the ICON Casona 1900?

    Check-in time for the ICON Casona 1900 is from 3:00 p.m., while check-out is at 12:00 p.m. In addition, our clients can enjoy some of the hotel facilities after checking out.

  • Is the ICON Casona 1900 adapted to accommodate guests with accessibility needs?

    Yes, the ICON Casona 1900 hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What special room services does the ICON Casona 1900 have?

    The rooms at the ICON Casona 1900 include free services such as iPad, Wi-Fi, MiFi, bathroom amenities, coffee & tea station, minibar ... And rember to always book on the official Petit Palace website.

  • What interesting places are close to the ICON Casona 1900?

    The ICON Casona 1900 is very well located in the center of the Barrio de Salamca, two blocks from the Paseo de la Castellana, close to the Wax Museum, Fundacion de Juan March and minutes walk from the National Archaeological Museum.

  • What special room services does the ICON Casona 1900 have?

    The rooms at the ICON Casona 1900 include free services such as iPad, Wi-Fi, MiFi, gifts for children, cots, bathroom amenities ... And rember to always book on the official Petit Palace website.